Shipping policy
Trade Name: Subh Tex
Address: Bombay Market Umarwada, 1031 SNS Global Market, 395010 Surat, Gujarat, India
Phone: +91 89050 54349
Email: shubhtex1032@gmail.com
Last Updated: September 27, 2026
1. Shipping Coverage
Subh Tex currently provides shipping services across India. Orders are shipped to the address provided by the customer at the time of placing the order.
We make every reasonable effort to deliver orders safely and within the estimated delivery timeline.
2. Order Processing Time
Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.
Orders placed on Sundays or public holidays may be processed on the next working day.
In case additional verification is required for an order, processing may take longer. Our team may contact the customer using the phone number or email provided during checkout.
3. Estimated Delivery Time
After dispatch, the estimated delivery time is generally:
- Major Cities: 2–5 business days
- Other Locations: 3–7 business days
- Remote / Rural Areas: 5–10 business days
Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, holidays, operational issues, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before the order is completed.
From time to time, Subh Tex may offer free shipping, promotional shipping rates, or other delivery offers. Such offers will be subject to the terms displayed at the time of purchase.
5. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through your registered mobile number, email, WhatsApp, or other available communication channels.
Customers can use the tracking details provided to check the latest delivery status of their order.
6. Delivery Attempts
The courier partner may make multiple attempts to deliver your order.
Customers are requested to ensure that someone is available at the provided delivery address to receive the package.
If an order is returned to Subh Tex because of:
- Incorrect or incomplete address
- Customer being unavailable
- Customer refusing delivery
- Incorrect phone number
- Repeated failed delivery attempts
additional shipping charges may apply if the customer requests re-shipment.
7. Incorrect Shipping Address
Customers are responsible for providing accurate and complete delivery information.
If you notice that your shipping address is incorrect, please contact us as soon as possible at:
Phone: +91 89050 54349
Email: shubhtex1032@gmail.com
We will try to update the address before dispatch. However, once an order has been shipped, we may not be able to change the delivery address.
8. Delayed Delivery
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances including:
- Weather conditions
- Courier or logistics issues
- Public holidays
- Natural disasters
- Transportation disruptions
- High order volumes
- Incorrect address or contact details
- Other circumstances beyond our reasonable control
Subh Tex will assist customers in resolving delivery-related issues wherever possible.
9. Damaged Package
Customers are advised to check the outer packaging at the time of delivery.
If the package appears visibly damaged, opened, or tampered with, please contact Subh Tex as soon as possible and provide relevant photographs or videos of the package and product.
We may request additional information to investigate the issue with the courier partner.
10. Missing or Lost Shipment
If your order has been marked as delivered but you have not received it, please contact us promptly.
We will coordinate with the relevant courier partner to investigate the shipment status.
For shipments confirmed as lost in transit, Subh Tex will take appropriate action based on the outcome of the courier investigation and applicable company policies.
11. Undeliverable / Returned Orders
If an order is returned to us because it could not be delivered, we may contact the customer to confirm the delivery details.
Any re-shipping of a returned order may be subject to additional shipping charges.
If the customer does not respond within a reasonable period, Subh Tex reserves the right to process the order according to its applicable cancellation/refund policy.
12. Cash on Delivery (COD)
Where COD is available, customers must provide a valid phone number and complete delivery information.
COD availability may vary depending on the delivery location and courier service.
Subh Tex reserves the right to restrict COD availability for certain locations or orders.
13. International Shipping
At present, Subh Tex primarily ships orders within India.
International shipping, if offered in the future, will be subject to separate shipping charges, delivery timelines, customs requirements, duties, and applicable regulations.
14. Contact Us
For questions regarding shipping, delivery status, or your order, please contact us:
Subh Tex
Phone: +91 89050 54349
Email: shubhtex1032@gmail.com
Address: Bombay Market Umarwada, 1031 SNS Global Market, 395010 Surat, Gujarat, India
We are happy to assist you with your shipping-related queries.